FAQ
Christmas & New Years Trading Hours
Due to the high parcel volumes & backlog, some areas may see delays in expected delivery times so it is highly recommended to place your order as soon as possible to avoid disappointment.
We will be despatching all orders next business day or if we can in the same day to give you the best possible chance.
Trading Hours Over Christmas:
The last date of Order’s Cut-Off Time will be the 24th of December 2024.
The last day for dispatch will be the 28th of December 2024.
We will not be dispatching any orders again until the 09th January 2025.
Parcel post:
VIC: 16th December
NSW/ACT/QLD/SA/TAS: 15th December
WA/NT: 8th December
Express post:
VIC/NSW/ACT/QLD/SA/TAS: 19th December
WA/NT: 15th December
Order before the above dates to avoid disappointment.
Pick Ups:
We will be open for pickups Mon-Fri 9:00AM to 5:30PM except for the following dates:
December 24th (Christmas Eve) – Pickups will close at 3:00PM
December 27th – 31st – Pickups will be closed.
January 03rd – Pickups will be closed.
Refunds cannot be processed while the item is In-transit seems the delivery is not guaranteed some times courier might have some delays which is out of our control we can help you to fast track it but it’s out of our control even when the item is damaged it takes time for us process refund because we need to investigate it is damaged or it loss until we get the confirmation from the courier company we won’t be able to process the refund it will take 2 to 3 weeks to process a refund cannot be done immediately apologies for the inconvenience.
Our customers are important to us, we proud to offer flat rate shipping Australia wide at $14.99 per case (VIC/NSW/ACT), $21.50 per case (WA), $26.99 per case (NT) and $24.99 per case (QLD/SA/TAS)
We accept Visa, Mater card and PayPal.
All orders are shipped within 3 to 4 business day from our warehouse (except for club orders which are shipped in the first week of the following month of order). We are unable to hold orders for delivery on a specific date.
If you have not received an order within 10 working days (except subscribe membership orders), please send us by email at: [email protected]. One of our friendly boutique beer’ team members will be happy to assist.
We use Australia Post as our main courier partner. Their average delivery times for parcels from time of dispatch (orders are dispatched within 1 business day of the order being placed) are below:
| Melbourne | 1 – 2 days |
| NSW other than Sydney | 2 – 3 days |
| Sydney / ACT | 2 – 3 days |
| VIC other than Melbourne | 2 – 3 days |
| South East QLD | 2 – 3 days |
| QLD other than South East | 2 – 4 days |
| Adelaide | 2 – 3 days |
| SA other than Adelaide | 3 – 4 days |
| Perth | 4 – 6 days |
| WA other than Perth | 5 – 7 days |
| NT | 5 – 7 days |
| Tasmania | 5 – 7 days |
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using eWAY Payment Solution’s secure online payment gateway that encrypts your card details in a secure host environment. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit card and personal information are protected when you purchase online. We also recommend that you take appropriate security precautions when accessing the Internet via public Wi-Fi networks or shared computers.
After you submit the order we will ship on the same day once the payment is confirmed. All order will leave our warehouse at the end of the day via our courier partners.
Yes. We send invoice via email that registered on your account or filled in a check out form.
In some instances we may not be able to ship to your location due to alcohol restrictions or transport constraints. In an event where we are unable to fulfil your order, we will promptly notify you and provide a full refund.